NJTA - Technology & Business Requirement Staffing
Situation
A large U.S. tolling/transportation organization (Prime contractor) won a new contract with NJTA to implement their E-ZPass customer service solution. In order to develop a customized business and system solution, NJTA required experienced technology staff to analyze and validate the contractual and business requirements of this contract. NJTA also wanted staff who were knowledgeable in tolling to identify and document the software requirements that are discussed between the business analysts and the software development teams. Part of the contract also required support from a women business enterprise (WBE) and small business enterprise (SBE).
Solution
Adaptation assigned a team of professional technical writers to collaborate with NJTA and the prime contractor to identify and validate business and contractual requirements. The writers worked with business and systems analysts and the software development team to ensure the solution was accurately designed and documented. The resulting documentation materials captured the agreed-upon and approved design. As a New Jersey Certified WBE and SBE, Adaptation provided the technical expertise needed to review deliverables for contractual compliance while also helping satisfy diversity requirements.
Impact
The successful development and delivery of the customized system documentation is instrumental in implementing the new NJTA E-ZPass Customer Service Center. The documentation enables the prime contractor to clearly interpret the client’s business and contractual requirements and translate them into system requirements and design specifications, helping developers design and build the tolling technology to their unique specifications.
