Tolling & Transportation Support
Adaptation is a staffing and management consulting firm focused on tolling and transportation. We know the tolling industry inside and out, and have the industry experience to anticipate needs and respond to projects as service demands change.
Your Workforce Partner
Adaptation is a tolling-industry workforce partner providing experienced personnel across customer service, back-office operations, IT, quality assurance, inventory, documentation, project support, training, and administration. We understand that tolling operations depend on more than technology, and we provide the professionals who support project and transition success.
Our industry experience of nearly a decade helps us understand the work, anticipate staffing needs, and respond as projects and service demands change.
Capabilities for Tolling Operations
Because we already understand tolling operations, our clients don’t have to teach a general staffing company the industry before it can find the right people.
Whether you are launching a program, managing a transition, or filling a critical role, Adaptation can provide professionals across customer-facing, operational, and technical functions. Our core staffing capabilities include:
- Business Analysts
- Back-Office Operations
- IT Support
- Software Maintenance and Monitoring
- Customer Service Representatives
- Technical Writing
- Documentation (Standard Operating Policies and Procedures)
- Quality Assurance
- Training
We work with clients to understand the roles, timelines, and skills their operations require, then help them scale their teams to meet changing needs and project deadlines.
Our Difference
A new system or process succeeds when the people using it have the support to do their jobs well. We provide ideas, solutions, and training to support client and staffing teams throughout change and transitions.
Our clients consider us “implementation insurance” because we help them build their teams with skilled professionals. As a boutique firm, we stay close to our clients, communicate proactively, and adapt when priorities shift.
Our Clients
Adaptation has worked with these and other organizations and agencies:
Tolling & Transportation
- NYC TBTA – New York City Triborough Bridge and Tunnel Authority
- NJTA – New Jersey Transportation Authority
- MDTA – Maryland Transportation Authority
- PANYNJ – Port Authority New York, New Jersey
- OTIC – Ohio Turnpike and Infrastructure Commission
- LSIORB – Louisville–Southern Indiana Ohio River Bridges (RiverLink)
State and Local Government
- NJ Department of Children and Families
- NYC Administration for Children’s Services (ACS)
- NYC Department of Corrections
- NYC Mayor’s Office of Contract Services – Discretionary Procurement
- NYC Mayor’s Office of Contract Services – PASSPort
- NYS Department of Health – Affordable Care Act (ACA)
- NYS Power Authority
Our Projects
Adaptation has supported numerous tolling and transportation projects in several states. Here are some examples:
- Triborough Bridge and Tunnel Authority (New York City): Technical documentation, software monitoring, and training.
- New Jersey Turnpike Authority: Temporary staffing, training, technical documentation, and customer service.
- Maryland Transportation Authority: Customer service representatives, training, and temporary staffing.
- Louisville–Southern Indiana Ohio River Bridges (RiverLink): Temporary staffing and technical documentation.
Our broader public-sector experience includes temporary staffing for the City of Philadelphia Office of Innovation and Technology and project management, analytics, documentation, and staffing support for a New York State Department of Health Affordable Care Act project.
A Certified Business Partner
Adaptation is a certified Women’s Business Enterprise (WBE), Women-Owned Small Business (WOSB), and Small Business Enterprise (SBE). These certifications may help prime contractors and agencies meet applicable supplier diversity and contract requirements. Adaptation holds WBE certification through the Women’s Business Enterprise National Council and WOSB certification through the U.S. Small Business Administration.
Let’s Build Your Team
Need experienced people for a tolling project or ongoing transportation operation? Contact Adaptation to discuss your staffing, training, and operational support needs.
