Develop and Deliver Systems Training for Procurement Operations
Situation
The NYC Mayor’s Office of Contract Services was implementing its vendor management system called PASSPort. They required assistance for their training development and delivery team to support this initiative. They needed additional staff to augment their internal team in order to complete this project within the agreed-upon time and budget details.
Solution
Adaption partnered with the Mayor’s Office of Contract Services (MOCS) project team to complete multiple phases of this assignment. These phases included training evaluation/analysis, development, logistics, delivery, and post-implementation activities. We leveraged materials and guidelines provided by the teams as we developed the training assessment, documentation, and materials; coordinated logistics; and identified required post-training activities. In addition, the ADAPT Method® guides and checklists were used to augment the development of training materials and support activities.
Impact
Adaptation was able to effectively train PASSPort vendors across multiple agencies in New York City. Our materials were comprehensive, and the post-training support was highly valued. The NYC MOCS office continued to engage Adaptation for multiple upgrades to the PASSPort system to ensure training standards and quality were maintained.
